Similar Jobs



Operations And Support Engineer


Location:
Greater Buenos Aires, Argentina
Language(s):
Only English Required
Job Ref:
595329616
Company:
Gemalto
Job Description
Main Responsibilities:

provide the second line technical support to customer services on hosted and managed services.


• & & Manage service request, incident and problem through ticketing system.

• & & Manage incident and problem related to 3rd party OEM HW/SW or Network infrastructure by working with respective OEM.

• & & Be the second line support contact with customers.

• & & Participate to 24*7 on duty for support or operation.


Continuously improve the services reliability, performances and security.

• & & Work in conjunction with SDM on errors

• & & Work in conjunction with SDM on traffic trends.

• & & Define preventive, corrective and improvement actions.

• & & Analyze business change mid-term impacts on capacity requirements

• & & Participate to capacity management process

• & & Participate to security audit.

• & & Raise security alert.

&

Design and implement changes into the systems

• & & Apply the change management process

• & & Operate the platform by implementing pre-define changes.

• & & Deploy patches and fixes delivered by R&D

• & & Adapt solution parameters to make architecture evolutions.

&

Maintain and enhance internal tools to improve service industrialization

• & & Define and implement automation mechanisms.

• & & Maintain and improve monitoring system.

• & & Administrate task scheduler tool.

• & & Maintain and improve reporting tool.

• & & Participate to constant knowledge transfer and L1 ramp up

participate to the handover from set up to production.

• & & Participate to production requirements definition.

• & & Review the service documentation.

• & & Participate to test monitoring and internal tools.

• & & Participate to delivery project end to end validation


&

Languages:&

  • English
  • Spanish
You have already viewed this job - view again?


View these similar jobs:

View all similar job matches
The CV Doctor